A Different Toshiba Support Story

Matthew Hollingsworth of Nontrivial Exercises has a good run down of his Toshiba tech support experience here. Matthew, like a lot of Tableteers, followed Tracy Hooten's journey through the Toshiba's support system for awhile now (other links here and here) and he had some trepidations to say the least. It looks like Matthew got a different experience regarding the timeliness of Toshiba's reply to his issue, but not without some bumps in the road.

Those bumps he describes sound similar to one of my tech support experiences when the local tech support rep fixed the original problem but caused others by not reassembling the unit correctly. I've said this many times on Tablet PC Buzz, if you can use a local repair depot, (similar to Matthew's experience and mine) the odds are you'll have a much better experience. It gives you a chance to check things out with a tech in attendance.

Matthew seems more pleased with the result of his support resolution and I wonder if the timeliness issue wasn't due to him having the machine covered through his company. That said, I wouldn't have settled, as Matthew did, for there still being a problem with screen rotation.