One of several New Year's resolutions I made was to try and not rant so profusely about bad customer/tech support issues. If you've followed this blog at all you know that poor support really gets under my skin. The luck of the draw is just far too random.
I'm not sure if this breaks the resolution or not (since I'm merely linking) but Andrew Ferguson blogs about a particularly nasty experience with Toshiba Technical Support after a hard drive crash. Read about it here.
C'mon guys, get a clue.
UPDATE: Andrew takes things a step further with this piece of correspondence.
